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Client Services

Ontario Division is committed to providing services and programs that enable all those affected by multiple sclerosis to enhance their quality of life. This important work is achieved through the dedication and hard work of volunteers and staff.
 
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MS Answers is an online forum for people with MS, caregivers and others to discuss important issues and get accurate answers to specific MS-related questions from experts.

Services

The work of the MS Society that relates to the latter half of its mission – “enabling people affected by MS to enhance their quality of life” – is conducted by volunteers and staff in Client Services.

What does Client Services refer to?

The Primary Clients of the MS Society of Canada are people who are:

  • Living with a diagnosis of MS
  • Waiting for a diagnosis with respect to MS
  • Close to a person with MS, such as family and friends
  • Caregivers to a person with MS, who may also include family and friends

In addition to serving its primary clients, MS Society volunteers and staff also provide information and support to health professionals, employers, institutions and students.

Based upon needs and available resources, the MS Society of Canada's units, chapters, divisions and national office provide Client Services that encompass:

Our goal in Client Services is: “To provide programs and services to those affected by multiple sclerosis to achieve the highest possible quality of life while living with the daily challenges that MS presents.”

In order to deliver and enhance client services, volunteers and staff may offer a variety of programs related to service activities. These programs may vary based upon local resources and needs. To learn more about services and programs in your local area, please visit In Your Community.

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Contact Information

Client and Chapter Services, Ontario Division
Multiple Sclerosis Society of Canada
175 Bloor Street East
Suite 700, North Tower
Toronto, Ontario M4W 3R8
Phone: 416-922-6065
Fax: 416-922-7538
Toll Free: 1-800-268-7582

Funding Programs team:
Annette Mitchell, Senior Coordinator, Funding Programs

Sarah Large, Coordinator, Equipment Program (North Bay, Sudbury, ON Division, Brant, Hastings, Mississauga, Scarborough, Sault Ste Marie, Thunder Bay, Waterloo, York North, York South)

Sheryl James, Coordinator Special Assistance Program

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MS Clinics in Ontario

The Multiple Sclerosis Society of Canada is proud to work with a network of specialized MS clinics across the province. Clinic services vary, but most offer a wide range of services, delivered by a multi-disciplinary health care team. These services may include:
  • Expert diagnostic and treatment services for people with MS
  • Clinical research, especially in the area of MS treatment options
  • Educational and support programs for people with MS and their families and caregivers

To learn more about the clinic in your area and the services it provides, please feel free to contact the clinic directly.

Questions about MS Therapy reimbursement? Read more about Ontario’s Exceptional Access Program.

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Join a Self Help/Support Group

Self-help/support groups operated by the MS Society of Canada provide an opportunity for people affected by MS to connect with others affected by MS, share information and provide mutual support.

Members of self-help/support groups share a belief that positive personal change happens through individual efforts with the support of others. In a self-help/support group, individuals share not only their problems, but also their successes.

Sharing and talking with others who have had either the same or similar experiences, helps people to discover they are not alone and that there are others who understand what they are going through. Self-help/support programs do not solve problems, but they do offer realistic support, encouragement and hope.

The benefits of self-help/support groups to their members include:

  • Learning new information and strategies for confronting problems.
  • Finding reassurance and support from others with similar life experiences.
  • Developing personal insights and achieving personal growth.
  • The opportunity to be helpful to others.
  • Feeling less isolated.
  • Learning to express feelings better while being more sensitive to others.
  • Feeling empowered and more self-confident in coping with challenges.
  • Group energy supports and encourages change through voluntary participation.
  • Those close to the self-help/support group member often benefit knowing others are also available to listen to and support their loved one.
  • Self-help groups are one part of a person’s support system and complements other support and services.

List of self-help/support groups in non-chaptered areas:

  • Dryden
  • Elliot Lake
  • Fort Frances
  • Hearst
  • Lindsay
  • Muskoka
  • New Liskeard
  • North Bay
  • Orangeville
  • Parry Sound
  • Pembroke
  • Renfrew

To obtain further information on any of these groups (example address, meeting date and time etc), please contact the Coordinator of Resources and Training 1-800-268-7582 ext 3125

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Our Mission :
To be a leader in finding a cure for multiple sclerosis and enabling people affected by MS to enhance their quality of life.
 

Ontario Division
Multiple Sclerosis Society of Canada
175 Bloor Street E., Suite 700, North Tower
Toronto, Ontario M4W 3R8


To locate the MS Society office near you, please select the appropriate chapter:

 

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